What do a Beer Distributor and an ITSM solution have in common?

What do a Beer Distributor and an ITSM solution have in common? Read more to find out......

Todd White, Manhattan Beer Distributor says

"I did my due diligence and took my time looking for a helpdesk solution and even checked in with many of the professionals in my personal network. Each of these professionals had some type of solution in place but for the most part, each had issues with the solutions that they had chosen. Some of them wish that the reporting tools were better developed and others wished that their chosen software would be more user friendly or offered features that would aid in managing their systems. Due to what I was finding out in the field, I was prepared to find a solution that would only accomplish 90% of the goals I wanted to achieve with my helpdesk solution.

I found my helpdesk solution completely by accident while searching for a system that will send out alerts to every computer on our 5 facilities in New York. BOSS was one of the solutions that would offer me the type of alerting system that I felt would work effectively and offered a vast amount of other features that made me to start looking at it as our single source of a helpdesk solution. The more I dove into the features of this application, the more excited I became about finding our replacement to our current helpdesk solution.

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BOSS helps AAA Carolinas implement a Service Desk Solution

AAA Carolinas offers a wide array of services and has been a longtime customer of BOSS. With over 30 offices spread across both North and South Carolina, maintaining nearly 100% availability of all workstations and software applications plays a very critical role in ensuring business continuity and smooth operations.

The primary function of the AAA Help Desk Support team is to ensure 24×7 access to their business systems, which requires a help desk product to assist them in the process. Improving the speed, efficiency, and performance of the Help Desk Support team was a major objective.

BOSSAssist is the help desk component of BOSS Support Central an Enterprise Management solution that goes beyond just workstation inventory. It incorporates software distribution, patch management, software license management, interactive remote control, reporting, and asset tracking all of which can be accessed from a single console. BOSSAssist customers have a Web interface that can be accessed from any computer on the Internet using a secure login ID and password.They can now also access the help desk on the go using the BOSS Mobile App for Help Desk. In the words of Mark Daeth, Network Support Manager for AAA Carolinas, “The web interface helps people to keep track of their ticket status online and saves time on calling the help desk every time.” This feature increases productivity of the help desk staff since they no longer receive telephone calls asking for status updates.

Going a step ahead, BOSS also provided AAA Carolinas the ability to customize the text and content of the e-mails to be sent. This saves their technicians a lot of time as they do not have to remember to send status updates to their end-users. In fulfilling such requirements Suri Anantharama , CTO of BOSS says “The mission of BOSS is to provide solutions to customers and not just products.”

Anup Ravindranath, BOSS Support adds, “For many years, I have relied on AAA to provide me with the necessary support when I drive my car. Today, it gives me pride to be able to support them and help drive their business more efficiently.”

www.boss-solutions.com

 
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Government agencies save tax dollars using BOSS Support Central

US Government organizations (particularly state departments, cities, counties) have been adapting the BOSS solution to

  • Manage remote sites, offices
  • Discovery of assets, hardware/software inventory creating the CMDB master list
  • Deploy Enterprise applications like Office 2007, Adobe Suite, Anti-virus updates, windows updates, etc. quickly and efficiently with minimal user interruption
  • Provide Self Service portal for customers to submit request online
  • Implement automated help desk workflow saving countless hours with intelligent routing
  • ITIL Dashboard reports on helpdesk performance, exceptions, etc
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