Following a comprehensive Beta Trial program BOSS Solutions announced the General Availability of the new BOSS Support Central which takes on-premise IT Service Management to a new level and allows organizations to manage, track and keep control of their IT environment. The product is designed to ITIL standards, incorporates advanced capabilities, has an award winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.
The product has undergone a major upgrade to incorporate the latest technologies and major capabilities include advanced Help Desk Ticket Management and complete Asset Management capability. Reporting capabilities include a comprehensive array of standard reports and charts. The self-service web portal is easy to use and when combined with the Knowledge Base and Custom Forms can significantly improve efficiency of IT service delivery. Customizable widgets allow Dashboards to be modified to meet the need of all technicians using the system, and Mobile apps for iOS and Android allow for remote access.