Author Archives: bossadmin

Ensure Safe and Reliable Operations with effective Lifecycle Management

 

Keeping an inventory, tagging and tracking assets from the cradle to the grave is not easy! Lauren Graviet of Limestone County explains how they keep up with their inventory with the help of BOSS Solutions.

boss asset tag sample

 

"Limestone County, AL has been a BOSS customer for more than five years, and as such, have been very satisfied with their products and customer service. Over the past year we have begun the process of implementing the BOSS Asset Management System. We have found it extremely helpful in keeping up with our inventory, which in turn assists with maintenance renewals, support contracts, and product life-cycle. 

We have equipment in various locations throughout our county, so it is crucial that we have an effective system in place to keep up with the equipment. We began using the asset tags recommended by BOSS. They are small and have a QR code for easier scanning. When we receive a new piece of equipment we immediately assign it an asset tag. Once the tag is assigned to the equipment we tape it to the box, so that when the equipment is removed from the packaging for installation, it can immediately be tagged.

One of our main concerns was the tagging of equipment that was currently on location. To efficiently tag every piece of equipment, we decided to give our technicians a few asset tags to take with them when they went to a location. They could simply add the tag to the equipment, scan the QR code, and assign it to the correct department. Tagging every piece of equipment is still a work in progress, but we have found this to be the best way to ensure everything is tagged correctly."


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You know you've been in trouble a lot when you and the cop know each other by first names. True?

Dashboard Support Central.png

 

Not with BOSS Solutions and the Lexington County Sheriff's Office!

Lexington County Sheriff’s Department, SC a BOSS customer implemented BOSS Support Central to improve efficiency and save time and effort in accomplishing day to day tasks. Whereas all their tasks earlier involved verbal and written communication, with BOSS Support Central they are now extremely organized and a ticket is raised for every task however big or small. It is then assigned to the people in charge and can be tracked and acted upon every step of the way.
Due to the flexibility of the BOSS solution they were able to put it to multiple uses such as submitting and tracking financial requests, equipment orders, travel requests, office supplies requests, keeping track of ID cards and Jail maintenance issues.
All this was taken care of manually earlier and requests sometimes were
lost, delayed or fell through the cracks.
With the BOSS solution, they can now log in and instantly verify the action
taken on the request. With 400 users, they are dependent on the BOSS
solution for their day to day functioning .They love that the tickets can be
accessed using their smart phones as they are always on the go. They do
not have to go back to their desks to resolve issues and can just click on the
phone# on the ticket and take care of the issue wherever they are. They are
finding new uses for the BOSS solution by fine tuning it in innovative ways
to cater to their needs.

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Always listen to your heart , even though it's on the left side it is always right....

Posted by bossadmin

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so says the doctor and no wonder Grady health followed the advice and adapted BOSS Support Central when it needed an IT Cure!!

Grady Health System in Atlanta, GA is a leading facility for trauma care and emergency services. It now stands as one of the largest health systems in the United States.

In its mission to provide quick and efficient service, the Grady IT team adapted Support Central from BOSS for its Asset Management and Help Deskneeds .Grady has been extensively using Support Central and has been a happy customer of BOSS for the past several years, reaping significant time and cost benefits.

The Grady Health System has 5000+ IT Assets and over 10000 users who are primarily doctors, nurses, health care technicians, technician assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they currently used for asset management with a simple easy to use flexible solution. They also needed to move away from the clunky mainframe helpdesk to a user friendly one so their 10000+ users could easily manage tickets /incidents related to their day to day operations.

To address these pain points, Sean Jablonski, Technical Support Manager, Grady Health System adapted the one stop solution from BOSS, BOSS Support Central their integrated Asset Management and Help Desk solution. On performing due diligence he found BOSS Support Central to be “very easy and flexible for any modification and customization”. Ease of use of the product was one of the winning factors in choosing the solution. Grady had been using a “mainframe help desk earlier which was very difficult to manage until they switched to Support Central”

A big time saver- “The Management console helps them resolve most of their calls without having to go on site”

Support Central is a “one stop shop to manage all assets and it eliminates the need for Multiple tools”.

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BOSS Solutions helps you go GREEN

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Going Green with BOSS Solutions!

 

Save TreesReplace all your paper based purchase requisition processes with the BOSS Support Central service desk workflow module.

Save TimeThe BOSS Support Central service desk web portal for customers helps you submit requests anywhere in the world and get automated updates while minimizing back and forth calls and emails.You can also take care of your service requests on the go with the BOSS Help Desk mobile app.

Save Energy — Identify older equipment, generate Asset maintenance reports and decommission systems.BOSS Support Central Remote Admin module helps you schedule daily PC Shutdown of user computers.

Save GASBOSS Support Central Remote control provides customer support remotely and helps you reduce fuel costs, travel time etc.Use the BOSS Mobile App to take care of issues anywhere anytime.

Save Maintenance Dollars- BOSS Support Central Asset management module automatically identifies under performing assets and generates asset maintenance reports. This helps reduce the TCO and improves overall efficiency.

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School District uses the BOSS Asset Management module to provide evidence in burglary..!

Who would have thought?

BOSS Solutions to the rescue.. School District uses the BOSS Asset Management module to show evidence in crime..!

 

Asset Type Pie Chart.png BOSS to the rescue!

Anderson School District Three (SC) has 3 Elementary schools, 1 Middle school and a High School..

Located in rural South Carolina bordering GA, this school district is supported by parents who are very friendly and proud of their heritage. Iva is known as the 'Gateway to the Fresh water course' and has some beautiful lakes and rivers. Students get quality education enabled by good infrastructure and equipment provided by the school district administration.

The winter of 2013 will be remembered by local folks as there was a break-in at the school and burglars stole Computers, Printers, iPads, etc. from a school facility. Who would steal from a school?? The same question was asked by many and law enforcement needed some evidence on the systems that were missing. This is a general requirement from law enforcement . The school had to prove ownership using purchase orders, contracts, etc. while placing the complaint about thefts in their premises. You could also provide a list of systems [Make, Model, Serial#, Location, Last Used By information] that would help the investigators expedite their search.

 
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BOSS provides AdCare Health an IT Cure!

BOSS provides AdCare Health an IT Cure!

AdCare Challenge

Whenever a workstation had a problem in one of AdCare's facilities, one of three IT people would have to travel to the site to resolve the issue, says Carol Groeber, Vice President Management Information Services and Corporate Secretary. With such a small staff, the ability to control workstations remotely became very important. Says Groeber, “When there was someone out of the office all the time, it really made it difficult. We needed the ability to assist our people more quickly and more than one person was needed to be able to help.”

Although AdCare did not have any money specifically set aside for an asset management tool, it did not take Groeber much to convince management of the need. "The problem got so large in the middle of the year that it was like “Find something!” says Groeber.
Solution

At that time, she received a serendipitous call from Suri Anantharama of BOSS. “He called and gave me the Web site (www.boss-solutions.com) and ,"I just went out and looked around. He provided some of their current clients to look at and to talk with. It just was a good fit,” says Groeber. She did look at and reviewed many other vendors but “BOSS was far ahead regarding features offered for the price,” says Groeber. “I thought the price was very reasonable. I had expected it to be a lot more.”

Benefits
Because we are a publicly traded company, we have to meet SOX compliance,” says Groeber. And when the company did its initial SOX audit,the use of BOSS Support Central for reporting and to control the deployment of applications to workstations “showed that we were incompliance.”

The impact was greatest for those employees who were recording data into workstations for patient records. “When they had issues, we were able to respond to them quicker to keep them going.”

Groeber likes the level of support she gets from BOSS: “I think the support from BOSS is a big strength; whenever we have any questions, they are always there.”

www.boss-solutions.com

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I have enough money to live comfortably the rest of my life-if I die next Tuesday:)

You are not alone! The Government is facing the crunch too - with shrinking IT budgets and pressure to do more with less. Here's how some Government agencies made it work with a little help from BOSS.

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What do a Beer Distributor and an ITSM solution have in common?

What do a Beer Distributor and an ITSM solution have in common? Read more to find out......

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Deploy Microsoft Office using BOSS Support Central in 5 Easy Steps

Customized Deployment of Microsoft Office using BOSS Support Central – Easy Steps

The successor of the famous Office Resource Kit Tools (ORK) to customize the Office installation is now called Office Customization Tool (OCT) and is included within the original setup so you don’t need to download anything.

Step 1 – Creating the MSP file

To start the Office Customization Tool (OCT) type setup.exe /admin.

At the end of the process, the OCT saves your choices in a MSP file. The customization file results in uniform default configuration of the product for all users. You can allow Setup to apply the customization file automatically by storing it in the Updates folder at the root of the network installation point. During the installation, Setup finds and applies all the MSP files in the Updates folder – both customization files and Software Updates – that match that product.

Step 2 – Read more about customizing the MSP file

You can specify an alternate location for MSP files in Config.xml, or you can point to a particular customization file by using the /adminfile command-line option.

This is a good resource about the OCT on the web.

http://technet.microsoft.com/en-us/library/cc179097.aspx

Step 3 – Just do it!
Option A— setup.exe <if the MSP file is saved in the default folder>
The custom installation can be invoked by running setup.exe with no commandline parameters if the custom .MSP file was saved in the Updates folder off the root of the installation directory. In the Microsoft Office installations all .MSP’s located in the Updates folder are applied during setup making it easy to add updates to the base installation as they become available. This is easier than the previous method of slipstreaming updates and patches into the Office setup routine by applying patches to an administrative installation point. Instead with Microsoft Office you simply have to copy the .MSP files to the Updates folder and setup will process them during the installation routine.

Support Central Usage:
Setup Path: \\servername\share\folder\setup.exe
Unattended Options: None <assuming that .MSP file is available in the Updates folder>
Option B— setup.exe /adminfile <Fully qualified path to the custom .MSP>

If the custom .MSP created with the OCT wasn’t saved to the Updates folder you can run setup against it by adding the /adminfile switch and pointing to the network location of the .MSP.

i.e. setup.exe /adminfile \\server\share\custom\custom.msp

BOSS Support Central Usage:
Setup Path: \\servername\share\folder\setup.exe
Unattended Options: None /adminfile \\server\share\custom\custom.msp

Easy Office Deployment

Easy Office Deployment

Step 4 – Mass Deployment using BOSS Support Central

Go to the BOSS Support Central Console and choose the OU / Computers that you want to deploy Microsoft Office . Right click and send a Request to “Deploy Package” and choose Microsoft Office.

Step 5 – Sit back and Relax!!

Your virtual employee BOSS Support Central is taking care of your Microsoft Office roll out – investment $$$ @ work!

BOSS has helped several customers in improving Operational Efficiency through IT automation.We are experts in ITAM / ITIL implementation.

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3 Easy steps to deploy Oracle Java 1.6_18 using BOSS Support Central

Are you having a tough time rolling out Java Update 18 in your environment?

Follow these three steps and you are done...

Step 1 — Download Java Update 18 and save it in a network share

http://www.java.com/en/download/index.jsp

\\<server>\software$\Java\jre-6u18-windows-i586.exe

Step 2 — Create the package in BOSS Support Central

Launch BOSS Support Central and create the application script

Install Java using BOSS Support Central - Step 1

Create the application script and provide appropriate setup.exe link and silent commands

You are almost there… The package creation is over…

Step 3 — Launch the installation from the management console

choose the computers and right click to deploy the Java Application remotely –

All done! As you can see BOSS Support Central will help you roll out Java to several hundred computers in a matter of minutes!!

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