Author Archives: bossadmin

Ensure Safe and Reliable Operations with effective Lifecycle Management

 

Keeping an inventory, tagging and tracking assets from the cradle to the grave is not easy! Lauren Graviet of Limestone County explains how they keep up with their inventory with the help of BOSS Solutions.

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"Limestone County, AL has been a BOSS customer for more than five years, and as such, have been very satisfied with their products and customer service. Over the past year we have begun the process of implementing the BOSS Asset Management System. We have found it extremely helpful in keeping up with our inventory, which in turn assists with maintenance renewals, support contracts, and product life-cycle. 

We have equipment in various locations throughout our county, so it is crucial that we have an effective system in place to keep up with the equipment. We began using the asset tags recommended by BOSS. They are small and have a QR code for easier scanning. When we receive a new piece of equipment we immediately assign it an asset tag. Once the tag is assigned to the equipment we tape it to the box, so that when the equipment is removed from the packaging for installation, it can immediately be tagged.

One of our main concerns was the tagging of equipment that was currently on location. To efficiently tag every piece of equipment, we decided to give our technicians a few asset tags to take with them when they went to a location. They could simply add the tag to the equipment, scan the QR code, and assign it to the correct department. Tagging every piece of equipment is still a work in progress, but we have found this to be the best way to ensure everything is tagged correctly."


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You know you've been in trouble a lot when you and the cop know each other by first names. True?

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Not with BOSS Solutions and the Lexington County Sheriff's Office!

Lexington County Sheriff’s Department, SC a BOSS customer implemented BOSS Support Central to improve efficiency and save time and effort in accomplishing day to day tasks. Whereas all their tasks earlier involved verbal and written communication, with BOSS Support Central they are now extremely organized and a ticket is raised for every task however big or small. It is then assigned to the people in charge and can be tracked and acted upon every step of the way.
Due to the flexibility of the BOSS solution they were able to put it to multiple uses such as submitting and tracking financial requests, equipment orders, travel requests, office supplies requests, keeping track of ID cards and Jail maintenance issues.
All this was taken care of manually earlier and requests sometimes were
lost, delayed or fell through the cracks.
With the BOSS solution, they can now log in and instantly verify the action
taken on the request. With 400 users, they are dependent on the BOSS
solution for their day to day functioning .They love that the tickets can be
accessed using their smart phones as they are always on the go. They do
not have to go back to their desks to resolve issues and can just click on the
phone# on the ticket and take care of the issue wherever they are. They are
finding new uses for the BOSS solution by fine tuning it in innovative ways
to cater to their needs.

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Always listen to your heart , even though it's on the left side it is always right....

Posted by bossadmin

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so says the doctor and no wonder Grady health followed the advice and adapted BOSS Support Central when it needed an IT Cure!!

Grady Health System in Atlanta, GA is a leading facility for trauma care and emergency services. It now stands as one of the largest health systems in the United States.

In its mission to provide quick and efficient service, the Grady IT team adapted Support Central from BOSS for its Asset Management and Help Deskneeds .Grady has been extensively using Support Central and has been a happy customer of BOSS for the past several years, reaping significant time and cost benefits.

The Grady Health System has 5000+ IT Assets and over 10000 users who are primarily doctors, nurses, health care technicians, technician assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they currently used for asset management with a simple easy to use flexible solution. They also needed to move away from the clunky mainframe helpdesk to a user friendly one so their 10000+ users could easily manage tickets /incidents related to their day to day operations.

To address these pain points, Sean Jablonski, Technical Support Manager, Grady Health System adapted the one stop solution from BOSS, BOSS Support Central their integrated Asset Management and Help Desk solution. On performing due diligence he found BOSS Support Central to be “very easy and flexible for any modification and customization”. Ease of use of the product was one of the winning factors in choosing the solution. Grady had been using a “mainframe help desk earlier which was very difficult to manage until they switched to Support Central”

A big time saver- “The Management console helps them resolve most of their calls without having to go on site”

Support Central is a “one stop shop to manage all assets and it eliminates the need for Multiple tools”.

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I have enough money to live comfortably the rest of my life-if I die next Tuesday:)

You are not alone! The Government is facing the crunch too - with shrinking IT budgets and pressure to do more with less. Here's how some Government agencies made it work with a little help from BOSS.

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BOSS Solutions helps track "high value items" for Government Agency

 

Did you know that Toners are one of the ‘High Value’ items in the expense report of Government agencies ?

With the help of BOSS Support Central, you can save $$$$ by efficiently tracking Toners in a centralized way and run trend reports on high usage by select departments.

Township of Franklin, NJ had a requirement to do just this and promptly adapted BOSS Support Central to track and manage their toner usage and supply levels saving tax dollars.saving money clip art

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School District uses the BOSS Asset Management module to provide evidence in burglary..!

Who would have thought?

BOSS Solutions to the rescue.. School District uses the BOSS Asset Management module to show evidence in crime..!

 

Asset Type Pie Chart.png BOSS to the rescue!

Anderson School District Three (SC) has 3 Elementary schools, 1 Middle school and a High School..

Located in rural South Carolina bordering GA, this school district is supported by parents who are very friendly and proud of their heritage. Iva is known as the 'Gateway to the Fresh water course' and has some beautiful lakes and rivers. Students get quality education enabled by good infrastructure and equipment provided by the school district administration.

The winter of 2013 will be remembered by local folks as there was a break-in at the school and burglars stole Computers, Printers, iPads, etc. from a school facility. Who would steal from a school?? The same question was asked by many and law enforcement needed some evidence on the systems that were missing. This is a general requirement from law enforcement . The school had to prove ownership using purchase orders, contracts, etc. while placing the complaint about thefts in their premises. You could also provide a list of systems [Make, Model, Serial#, Location, Last Used By information] that would help the investigators expedite their search.

 
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BOSS Solutions helps you go GREEN

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Going Green with BOSS Solutions!

 

Save TreesReplace all your paper based purchase requisition processes with the BOSS Support Central service desk workflow module.

Save TimeThe BOSS Support Central service desk web portal for customers helps you submit requests anywhere in the world and get automated updates while minimizing back and forth calls and emails.You can also take care of your service requests on the go with the BOSS Help Desk mobile app.

Save Energy — Identify older equipment, generate Asset maintenance reports and decommission systems.BOSS Support Central Remote Admin module helps you schedule daily PC Shutdown of user computers.

Save GASBOSS Support Central Remote control provides customer support remotely and helps you reduce fuel costs, travel time etc.Use the BOSS Mobile App to take care of issues anywhere anytime.

Save Maintenance Dollars- BOSS Support Central Asset management module automatically identifies under performing assets and generates asset maintenance reports. This helps reduce the TCO and improves overall efficiency.

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What do a Beer Distributor and an ITSM solution have in common?

What do a Beer Distributor and an ITSM solution have in common? Read more to find out......

Todd White, Manhattan Beer Distributor says

"I did my due diligence and took my time looking for a helpdesk solution and even checked in with many of the professionals in my personal network. Each of these professionals had some type of solution in place but for the most part, each had issues with the solutions that they had chosen. Some of them wish that the reporting tools were better developed and others wished that their chosen software would be more user friendly or offered features that would aid in managing their systems. Due to what I was finding out in the field, I was prepared to find a solution that would only accomplish 90% of the goals I wanted to achieve with my helpdesk solution.

I found my helpdesk solution completely by accident while searching for a system that will send out alerts to every computer on our 5 facilities in New York. BOSS was one of the solutions that would offer me the type of alerting system that I felt would work effectively and offered a vast amount of other features that made me to start looking at it as our single source of a helpdesk solution. The more I dove into the features of this application, the more excited I became about finding our replacement to our current helpdesk solution.

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Deploy Microsoft Office using BOSS Support Central in 5 Easy Steps

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3 Easy steps to deploy Oracle Java 1.6_18 using BOSS Support Central

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