Not with BOSS Solutions and the Lexington County Sheriff's Office!
Lexington County Sheriff’s Department, SC a BOSS customer implemented BOSS Support Central to improve efficiency and save time and effort in accomplishing day to day tasks. Whereas all their tasks earlier involved verbal and written communication, with BOSS Support Central they are now extremely organized and a ticket is raised for every task however big or small. It is then assigned to the people in charge and can be tracked and acted upon every step of the way.
Due to the flexibility of the BOSS solution they were able to put it to multiple uses such as submitting and tracking financial requests, equipment orders, travel requests, office supplies requests, keeping track of ID cards and Jail maintenance issues.
All this was taken care of manually earlier and requests sometimes were
lost, delayed or fell through the cracks.
With the BOSS solution, they can now log in and instantly verify the action
taken on the request. With 400 users, they are dependent on the BOSS
solution for their day to day functioning .They love that the tickets can be
accessed using their smart phones as they are always on the go. They do
not have to go back to their desks to resolve issues and can just click on the
phone# on the ticket and take care of the issue wherever they are. They are
finding new uses for the BOSS solution by fine tuning it in innovative ways
to cater to their needs.
Here are some uses of BOSS Support Central at the Sheriff's office:
ID Prox cards
The BOSS solution is used to issue and track ID cards requested by various departments and to keep track of new/lost /stolen/damaged ID cards.
IT Training logs
For all in house training conducted once a month, the BOSS system is used to keep track of the training details. Details of the training like the attendees, topics, time, date are recorded and can be analyzed for future use. Training documents including handouts and ppts are saved as attachments and available for quick reference.
Facilities Maintenance
This is one area where the BOSS system has been put to use very efficiently. As the sergeants go around conducting inspections in the jail they create tickets for every maintenance issue they come across in each of the units. The tickets get routed to the appropriate personnel who then take steps to resolve the issue. This is also tied to finance as request for parts and items can be submitted and tracked. The time the maintenance tech spends on the job and how quickly he responds can also be tracked.
Andre O. Johnson, IT Division manager at LCSD had this to say on BOSS and Support Central:
“I love the product. Anytime we come up with a problem the first thing I think of is how I can use the BOSS system to solve it as it has nice flexibility, and I’m getting a lot of things done with it. The BOSS system has continuously evolved into something that helps us be more efficient. It gives me and the Sheriff’s office more power to be more accountable and keep track of performance.
Our office environment is fast paced and you can lose track of what needs to be done and things get lost. We need to prevent things falling through the cracks. The BOSS solution helps me to keep track of paper work and makes us time accountable throughout the organization. It has made us more efficient and benefitted the citizens of Lexington County as well.
Any time we the Sheriff’s office become more efficient it allows citizens to receive more efficient services. We are very dependent on the BOSS system for our day to day functioning.”