Elections can be a busy time for the State Departments and the sheer number of requests from county precincts can be
overwhelming. The Elections Division of the GA Secretary of State’s Office organizes and oversees all election activity, including voter registration, municipal, state, county, and federal elections. They are responsible for certification of election results as well as certifying the qualification of candidates and preparation of ballots and election forms and materials. State departments have multiple zonal officers who manage various geographical areas to address incidents and requests quickly and efficiently. It is the dream of every Secretary of State to have one efficient solution that will handle county request submissions, workflow routing based on the business process, escalations on pending requests beyond SLA, email notifications, and dashboard reporting.
Elections can be a busy time for the State Departments and the sheer number of requests from county precincts can be
Not with BOSS Solutions and the Lexington County Sheriff's Office!
Lexington County Sheriff’s Department, SC a BOSS customer implemented BOSS Support Central to improve efficiency and save time and effort in accomplishing day to day tasks. Whereas all their tasks earlier involved verbal and written communication, with BOSS Support Central they are now extremely organized and a ticket is raised for every task however big or small. It is then assigned to the people in charge and can be tracked and acted upon every step of the way.
Due to the flexibility of the BOSS solution they were able to put it to multiple uses such as submitting and tracking financial requests, equipment orders, travel requests, office supplies requests, keeping track of ID cards and Jail maintenance issues.
All this was taken care of manually earlier and requests sometimes were
lost, delayed or fell through the cracks.
With the BOSS solution, they can now log in and instantly verify the action
taken on the request. With 400 users, they are dependent on the BOSS
solution for their day to day functioning .They love that the tickets can be
accessed using their smart phones as they are always on the go. They do
not have to go back to their desks to resolve issues and can just click on the
phone# on the ticket and take care of the issue wherever they are. They are
finding new uses for the BOSS solution by fine tuning it in innovative ways
to cater to their needs.
When it comes to deciding on a new IT Service Management solution for your organization, there’s a wide array of products to choose from. Whilst certain considerations such as size, budget and specific organizational needs will be different from one company to the next, there are some essential criteria areas that will be common among most during the ITSM tool selection process. Here, we examine the eight key elements that should to be considered during the decision making process.
1) Out of the box readiness
It’s obvious that choosing a tool that most suits your needs straight out of the box will always be more convenient to get set up and functioning compared to a tool that requires lots of early stage configuration. What is often less obvious during this stage of the selection process is checking to see if the product will require any additional software packages in order to operate as required and also deliver any specific requirements that the organization has. As well as this, considerations should be given and even tested as to the specific platforms the new product will support such as Windows operating systems, browser editions and mobile compatibilities.
2) Customization and flexibility
Many tools allow the flexibility to easily customize components of the product such as forms, fields, reports, workflows and permissions. The ability to customize these items is often a very important deciding factor when choosing a new ITSM product. Not having the ability to customize such areas of the product prevents you from being able to tailor the product to your organization’s needs now and in the future. Even if the product does allow for customization, consideration should be given as to how easily these changes can be made. Will it require a third party consultant or can the customizations be carried out by internal IT resource. Similarly, it’s important to check if future software updates will have any effect on both the customizations that have been made and on any third party integrations that work with the product such as remote desktop platforms.
3) On premise or hosted
For many organizations choosing a product that has the option of being hosted or being available via the cloud makes sense. Typically a hosted product requires little or no maintenance, has no additional cost in terms of hardware and can easily be accessed from anywhere using most web browsers. However, many organizations still prefer to keep such products hosted locally so that they can easily and securely access to the information that’s contained in its databases. The other advantage of having the data readily available is in a scenario of having to migrate the information to a different product at a later stage. As the data is hosted in your environment, it’s often easier to extract and move to a new database than it would be if the data resides in the cloud.Read More
so says the doctor and no wonder Grady health followed the advice and adapted BOSS Support Central when it needed an IT Cure!!
Grady Health System in Atlanta, GA is a leading facility for trauma care and emergency services. It now stands as one of the largest health systems in the United States.
In its mission to provide quick and efficient service, the Grady IT team adapted Support Central from BOSS for its Asset Management and Help Deskneeds .Grady has been extensively using Support Central and has been a happy customer of BOSS for the past several years, reaping significant time and cost benefits.
The Grady Health System has 5000+ IT Assets and over 10000 users who are primarily doctors, nurses, health care technicians, technician assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they currently used for asset management with a simple easy to use flexible solution. They also needed to move away from the clunky mainframe helpdesk to a user friendly one so their 10000+ users could easily manage tickets /incidents related to their day to day operations.
To address these pain points, Sean Jablonski, Technical Support Manager, Grady Health System adapted the one stop solution from BOSS, BOSS Support Central their integrated Asset Management and Help Desk solution. On performing due diligence he found BOSS Support Central to be “very easy and flexible for any modification and customization”. Ease of use of the product was one of the winning factors in choosing the solution. Grady had been using a “mainframe help desk earlier which was very difficult to manage until they switched to Support Central”
A big time saver- “The Management console helps them resolve most of their calls without having to go on site”
Support Central is a “one stop shop to manage all assets and it eliminates the need for Multiple tools”.Read More
In part one of this series, we examined the increasing security risks faced by organizations running outdated operating systems. While many businesses still rely on Windows XP or Windows Server 2003 environments, the implications of unsupported architecture can have a major impact on business operations. In part two of the series, we explored the system requirements and configurations that should be considered as you to prepare your environment for operating system migrations.
In this final installment of the series, we will delve into the best practice considerations that should be applied to assist with the smooth and successful completion of operating system migrations.
As any IT professional or service desk technician knows, with changes to an organizations IT infrastructure, be it a new phone system, a new network or in this particular case new operating systems, comes the inevitable end user issues. To be fair this needs to be expected as these users have for the last few years been using systems they are familiar with navigating on a day to day basis. Then, the introduction of the new operating system that they are expected to use, with its increased functionality and alternative interfaces that many of these users have never worked with before now.
However, before the flood gates open of helpdesk tickets from end users requiring assistance with the new operating system, a proactive stance can easily lessen the burden on your IT department by providing training on the new systems before the upgrade. Often the simplest approach leading up to the new software roll out is to schedule a series of dedicated training sessions that are conducted by the IT team, where end users can learn about the new operating system and become familiar navigating the new interface of the product. Coordinating such training sessions in conjunction with your HR department will also assist in staff participation and reinforce the importance of the training.Read More
In part one of this blog series, we looked at the security risks faced by organizations running outdated operating systems. While many businesses still rely on Windows XP or Windows Server 2003 environments, the implications of unsupported architecture can have a major impact on business operations.
In this part of the series, we will explore the system requirements and configurations that should be considered as you to prepare your environment for operating system migrations.
More often than not, when IT departments are conducting large operating system migrations or the roll out of new a new OS, the hardware requirements of the new software can be easily overlooked. This common oversight can lead to failure with installations of the new operating systems and result in disruption to business continuity. Poorly planned migrations often leave IT support technicians scrambling to resolve the system failures while end users are left without functioning machines. These impacts to productivity trigger a domino effect as IT gets inundated with incoming support issues from frustrated end users and critical departments such as accounting, finance or production facilities.
Not exactly the most efficient way of accomplishing the new operating system roll out or making friends! Additionally, who's going to take the flak when management starts asking some rather difficult questions?
So how do we prevent this situation - or more realistically - reduce the number of failures when conducting OS upgrades on a large scale? While some obstacles should be expected when migrating complex environments, appropriate planning can significantly reduce downtime and unnecessary stress on resources.Read More
One of the most daunting, challenging and time consuming projects for IT teams is the upgrade and roll out of a new operating system. Migrations drain resources and can be disruptive to business operations if not planned for in advance. That said, in today’s landscape of increasing security risks, it’s imperative that IT teams respond to these updates in a timely manner in order to prevent introducing unnecessary risk to corporate assets.
In the last year alone we have seen the end of life for Windows XP and Windows Server 2003, and Microsoft has released a sunset date for Windows Vista in 2017 and Windows Server 2008 in 2020. Still, nearly 17% of internet users worldwide are using XP and they are dreading the impeding force to a new operating system. Governments, large corporations and health care systems have been clinging to their dying XP OS while they waited for the long anticipated Windows 10 release before investing the effort and cost into migration.
The resistance to migrations isn’t isolated to user machines. Windows Server 2003 houses millions of business applications. Gartner estimates that there are still 8 million of these servers in operation, most of them running mission critical infrastructure like ERP and CRM systems. Whilst the number of machines running Windows Server 2003 might be much smaller by comparison, taking the “if it’s not broke, don’t fix it” approach leaves companies exposed to the looming threat of security breaches.Read More
Did you know that Toners are one of the ‘High Value’ items in the expense report of Government agencies ?
With the help of BOSS Support Central, you can save $$$$ by efficiently tracking Toners in a centralized way and run trend reports on high usage by select departments.
Township of Franklin, NJ had a requirement to do just this and promptly adapted BOSS Support Central to track and manage their toner usage and supply levels saving tax dollars.Read More
Who would have thought?
BOSS Solutions to the rescue.. School District uses the BOSS Asset Management module to show evidence in crime..!
Anderson School District Three (SC) has 3 Elementary schools, 1 Middle school and a High School..
Located in rural South Carolina bordering GA, this school district is supported by parents who are very friendly and proud of their heritage. Iva is known as the 'Gateway to the Fresh water course' and has some beautiful lakes and rivers. Students get quality education enabled by good infrastructure and equipment provided by the school district administration.
The winter of 2013 will be remembered by local folks as there was a break-in at the school and burglars stole Computers, Printers, iPads, etc. from a school facility. Who would steal from a school?? The same question was asked by many and law enforcement needed some evidence on the systems that were missing. This is a general requirement from law enforcement . The school had to prove ownership using purchase orders, contracts, etc. while placing the complaint about thefts in their premises. You could also provide a list of systems [Make, Model, Serial#, Location, Last Used By information] that would help the investigators expedite their search.