Addressing the pains of systems migrations and infrastructure changes - Part 1

Operating_System_Deployment

One of the most daunting, challenging and time consuming projects for IT teams is the upgrade and roll out of a new operating system. Migrations drain resources and can be disruptive to business operations if not planned for in advance. That said, in today’s landscape of increasing security risks, it’s imperative that IT teams respond to these updates in a timely manner in order to prevent introducing unnecessary risk to corporate assets.

In the last year alone we have seen the end of life for Windows XP and Windows Server 2003, and Microsoft has released a sunset date for Windows Vista in 2017 and Windows Server 2008 in 2020. Still, nearly 17% of internet users worldwide are using XP and they are dreading the impeding force to a new operating system. Governments, large corporations and health care systems have been clinging to their dying XP OS while they waited for the long anticipated Windows 10 release before investing the effort and cost into migration.

The resistance to migrations isn’t isolated to user machines. Windows Server 2003 houses millions of business applications. Gartner estimates that there are still 8 million of these servers in operation, most of them running mission critical infrastructure like ERP and CRM systems. Whilst the number of machines running Windows Server 2003 might be much smaller by comparison, taking the “if it’s not broke, don’t fix it” approach leaves companies exposed to the looming threat of security breaches.

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BOSS Solutions helps you go GREEN

GreenIT.jpg

Going Green with BOSS Solutions!

 

Save TreesReplace all your paper based purchase requisition processes with the BOSS Support Central service desk workflow module.

Save TimeThe BOSS Support Central service desk web portal for customers helps you submit requests anywhere in the world and get automated updates while minimizing back and forth calls and emails.You can also take care of your service requests on the go with the BOSS Help Desk mobile app.

Save Energy — Identify older equipment, generate Asset maintenance reports and decommission systems.BOSS Support Central Remote Admin module helps you schedule daily PC Shutdown of user computers.

Save GASBOSS Support Central Remote control provides customer support remotely and helps you reduce fuel costs, travel time etc.Use the BOSS Mobile App to take care of issues anywhere anytime.

Save Maintenance Dollars- BOSS Support Central Asset management module automatically identifies under performing assets and generates asset maintenance reports. This helps reduce the TCO and improves overall efficiency.

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School District uses the BOSS Asset Management module to provide evidence in burglary..!

Who would have thought?

BOSS Solutions to the rescue.. School District uses the BOSS Asset Management module to show evidence in crime..!

 

Asset Type Pie Chart.png BOSS to the rescue!

Anderson School District Three (SC) has 3 Elementary schools, 1 Middle school and a High School..

Located in rural South Carolina bordering GA, this school district is supported by parents who are very friendly and proud of their heritage. Iva is known as the 'Gateway to the Fresh water course' and has some beautiful lakes and rivers. Students get quality education enabled by good infrastructure and equipment provided by the school district administration.

The winter of 2013 will be remembered by local folks as there was a break-in at the school and burglars stole Computers, Printers, iPads, etc. from a school facility. Who would steal from a school?? The same question was asked by many and law enforcement needed some evidence on the systems that were missing. This is a general requirement from law enforcement . The school had to prove ownership using purchase orders, contracts, etc. while placing the complaint about thefts in their premises. You could also provide a list of systems [Make, Model, Serial#, Location, Last Used By information] that would help the investigators expedite their search.

 
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BOSS provides AdCare Health an IT Cure!

BOSS provides AdCare Health an IT Cure!

AdCare Challenge

Whenever a workstation had a problem in one of AdCare's facilities, one of three IT people would have to travel to the site to resolve the issue, says Carol Groeber, Vice President Management Information Services and Corporate Secretary. With such a small staff, the ability to control workstations remotely became very important. Says Groeber, “When there was someone out of the office all the time, it really made it difficult. We needed the ability to assist our people more quickly and more than one person was needed to be able to help.”

Although AdCare did not have any money specifically set aside for an asset management tool, it did not take Groeber much to convince management of the need. "The problem got so large in the middle of the year that it was like “Find something!” says Groeber.
Solution

At that time, she received a serendipitous call from Suri Anantharama of BOSS. “He called and gave me the Web site (www.boss-solutions.com) and ,"I just went out and looked around. He provided some of their current clients to look at and to talk with. It just was a good fit,” says Groeber. She did look at and reviewed many other vendors but “BOSS was far ahead regarding features offered for the price,” says Groeber. “I thought the price was very reasonable. I had expected it to be a lot more.”

Benefits
Because we are a publicly traded company, we have to meet SOX compliance,” says Groeber. And when the company did its initial SOX audit,the use of BOSS Support Central for reporting and to control the deployment of applications to workstations “showed that we were incompliance.”

The impact was greatest for those employees who were recording data into workstations for patient records. “When they had issues, we were able to respond to them quicker to keep them going.”

Groeber likes the level of support she gets from BOSS: “I think the support from BOSS is a big strength; whenever we have any questions, they are always there.”

www.boss-solutions.com

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I have enough money to live comfortably the rest of my life-if I die next Tuesday:)

You are not alone! The Government is facing the crunch too - with shrinking IT budgets and pressure to do more with less. Here's how some Government agencies made it work with a little help from BOSS.

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What do a Beer Distributor and an ITSM solution have in common?

What do a Beer Distributor and an ITSM solution have in common? Read more to find out......

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Deploy Microsoft Office using BOSS Support Central in 5 Easy Steps

Customized Deployment of Microsoft Office using BOSS Support Central – Easy Steps

The successor of the famous Office Resource Kit Tools (ORK) to customize the Office installation is now called Office Customization Tool (OCT) and is included within the original setup so you don’t need to download anything.

Step 1 – Creating the MSP file

To start the Office Customization Tool (OCT) type setup.exe /admin.

At the end of the process, the OCT saves your choices in a MSP file. The customization file results in uniform default configuration of the product for all users. You can allow Setup to apply the customization file automatically by storing it in the Updates folder at the root of the network installation point. During the installation, Setup finds and applies all the MSP files in the Updates folder – both customization files and Software Updates – that match that product.

Step 2 – Read more about customizing the MSP file

You can specify an alternate location for MSP files in Config.xml, or you can point to a particular customization file by using the /adminfile command-line option.

This is a good resource about the OCT on the web.

http://technet.microsoft.com/en-us/library/cc179097.aspx

Step 3 – Just do it!
Option A— setup.exe <if the MSP file is saved in the default folder>
The custom installation can be invoked by running setup.exe with no commandline parameters if the custom .MSP file was saved in the Updates folder off the root of the installation directory. In the Microsoft Office installations all .MSP’s located in the Updates folder are applied during setup making it easy to add updates to the base installation as they become available. This is easier than the previous method of slipstreaming updates and patches into the Office setup routine by applying patches to an administrative installation point. Instead with Microsoft Office you simply have to copy the .MSP files to the Updates folder and setup will process them during the installation routine.

Support Central Usage:
Setup Path: \\servername\share\folder\setup.exe
Unattended Options: None <assuming that .MSP file is available in the Updates folder>
Option B— setup.exe /adminfile <Fully qualified path to the custom .MSP>

If the custom .MSP created with the OCT wasn’t saved to the Updates folder you can run setup against it by adding the /adminfile switch and pointing to the network location of the .MSP.

i.e. setup.exe /adminfile \\server\share\custom\custom.msp

BOSS Support Central Usage:
Setup Path: \\servername\share\folder\setup.exe
Unattended Options: None /adminfile \\server\share\custom\custom.msp

Easy Office Deployment

Easy Office Deployment

Step 4 – Mass Deployment using BOSS Support Central

Go to the BOSS Support Central Console and choose the OU / Computers that you want to deploy Microsoft Office . Right click and send a Request to “Deploy Package” and choose Microsoft Office.

Step 5 – Sit back and Relax!!

Your virtual employee BOSS Support Central is taking care of your Microsoft Office roll out – investment $$$ @ work!

BOSS has helped several customers in improving Operational Efficiency through IT automation.We are experts in ITAM / ITIL implementation.

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3 Easy steps to deploy Oracle Java 1.6_18 using BOSS Support Central

Are you having a tough time rolling out Java Update 18 in your environment?

Follow these three steps and you are done...

Step 1 — Download Java Update 18 and save it in a network share

http://www.java.com/en/download/index.jsp

\\<server>\software$\Java\jre-6u18-windows-i586.exe

Step 2 — Create the package in BOSS Support Central

Launch BOSS Support Central and create the application script

Install Java using BOSS Support Central - Step 1

Create the application script and provide appropriate setup.exe link and silent commands

You are almost there… The package creation is over…

Step 3 — Launch the installation from the management console

choose the computers and right click to deploy the Java Application remotely –

All done! As you can see BOSS Support Central will help you roll out Java to several hundred computers in a matter of minutes!!

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BOSS helps AAA Carolinas implement a Service Desk Solution

AAA Carolinas offers a wide array of services and has been a longtime customer of BOSS. With over 30 offices spread across both North and South Carolina, maintaining nearly 100% availability of all workstations and software applications plays a very critical role in ensuring business continuity and smooth operations.

The primary function of the AAA Help Desk Support team is to ensure 24×7 access to their business systems, which requires a help desk product to assist them in the process. Improving the speed, efficiency, and performance of the Help Desk Support team was a major objective.

BOSSAssist is the help desk component of BOSS Support Central an Enterprise Management solution that goes beyond just workstation inventory. It incorporates software distribution, patch management, software license management, interactive remote control, reporting, and asset tracking all of which can be accessed from a single console. BOSSAssist customers have a Web interface that can be accessed from any computer on the Internet using a secure login ID and password.They can now also access the help desk on the go using the BOSS Mobile App for Help Desk. In the words of Mark Daeth, Network Support Manager for AAA Carolinas, “The web interface helps people to keep track of their ticket status online and saves time on calling the help desk every time.” This feature increases productivity of the help desk staff since they no longer receive telephone calls asking for status updates.

Going a step ahead, BOSS also provided AAA Carolinas the ability to customize the text and content of the e-mails to be sent. This saves their technicians a lot of time as they do not have to remember to send status updates to their end-users. In fulfilling such requirements Suri Anantharama , CTO of BOSS says “The mission of BOSS is to provide solutions to customers and not just products.”

Anup Ravindranath, BOSS Support adds, “For many years, I have relied on AAA to provide me with the necessary support when I drive my car. Today, it gives me pride to be able to support them and help drive their business more efficiently.”

www.boss-solutions.com

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The simplest method to save money is to spend less than you need...

Of course! That's a no-brainer! Who would not know that?

Township of Franklin , NJ sure did and they accomplished this with a little help from BOSS.

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