Did you know that Toners are one of the ‘High Value’ items in the expense report of Government agencies ?
With the help of BOSS Support Central, you can save $$$$ by efficiently tracking Toners in a centralized way and run trend reports on high usage by select departments.
Township of Franklin, NJ had a requirement to do just this and promptly adapted BOSS Support Central to track and manage their toner usage and supply levels saving tax dollars.Read More
Who would have thought?
BOSS Solutions to the rescue.. School District uses the BOSS Asset Management module to show evidence in crime..!
Anderson School District Three (SC) has 3 Elementary schools, 1 Middle school and a High School..
Located in rural South Carolina bordering GA, this school district is supported by parents who are very friendly and proud of their heritage. Iva is known as the 'Gateway to the Fresh water course' and has some beautiful lakes and rivers. Students get quality education enabled by good infrastructure and equipment provided by the school district administration.
The winter of 2013 will be remembered by local folks as there was a break-in at the school and burglars stole Computers, Printers, iPads, etc. from a school facility. Who would steal from a school?? The same question was asked by many and law enforcement needed some evidence on the systems that were missing. This is a general requirement from law enforcement . The school had to prove ownership using purchase orders, contracts, etc. while placing the complaint about thefts in their premises. You could also provide a list of systems [Make, Model, Serial#, Location, Last Used By information] that would help the investigators expedite their search.
Going Green with BOSS Solutions!
Save Trees — Replace all your paper based purchase requisition processes with the BOSS Support Central service desk workflow module.
Save Time — The BOSS Support Central service desk web portal for customers helps you submit requests anywhere in the world and get automated updates while minimizing back and forth calls and emails.You can also take care of your service requests on the go with the BOSS Help Desk mobile app.
Save Energy — Identify older equipment, generate Asset maintenance reports and decommission systems.BOSS Support Central Remote Admin module helps you schedule daily PC Shutdown of user computers.
Save GAS —BOSS Support Central Remote control provides customer support remotely and helps you reduce fuel costs, travel time etc.Use the BOSS Mobile App to take care of issues anywhere anytime.
Save Maintenance Dollars- BOSS Support Central Asset management module automatically identifies under performing assets and generates asset maintenance reports. This helps reduce the TCO and improves overall efficiency.Read More
What do a Beer Distributor and an ITSM solution have in common? Read more to find out......
Todd White, Manhattan Beer Distributor says
"I did my due diligence and took my time looking for a helpdesk solution and even checked in with many of the professionals in my personal network. Each of these professionals had some type of solution in place but for the most part, each had issues with the solutions that they had chosen. Some of them wish that the reporting tools were better developed and others wished that their chosen software would be more user friendly or offered features that would aid in managing their systems. Due to what I was finding out in the field, I was prepared to find a solution that would only accomplish 90% of the goals I wanted to achieve with my helpdesk solution.
I found my helpdesk solution completely by accident while searching for a system that will send out alerts to every computer on our 5 facilities in New York. BOSS was one of the solutions that would offer me the type of alerting system that I felt would work effectively and offered a vast amount of other features that made me to start looking at it as our single source of a helpdesk solution. The more I dove into the features of this application, the more excited I became about finding our replacement to our current helpdesk solution.Read More
AAA Carolinas offers a wide array of services and has been a longtime customer of BOSS. With over 30 offices spread across both North and South Carolina, maintaining nearly 100% availability of all workstations and software applications plays a very critical role in ensuring business continuity and smooth operations.
The primary function of the AAA Help Desk Support team is to ensure 24×7 access to their business systems, which requires a help desk product to assist them in the process. Improving the speed, efficiency, and performance of the Help Desk Support team was a major objective.
BOSSAssist is the help desk component of BOSS Support Central an Enterprise Management solution that goes beyond just workstation inventory. It incorporates software distribution, patch management, software license management, interactive remote control, reporting, and asset tracking all of which can be accessed from a single console. BOSSAssist customers have a Web interface that can be accessed from any computer on the Internet using a secure login ID and password.They can now also access the help desk on the go using the BOSS Mobile App for Help Desk. In the words of Mark Daeth, Network Support Manager for AAA Carolinas, “The web interface helps people to keep track of their ticket status online and saves time on calling the help desk every time.” This feature increases productivity of the help desk staff since they no longer receive telephone calls asking for status updates.
Going a step ahead, BOSS also provided AAA Carolinas the ability to customize the text and content of the e-mails to be sent. This saves their technicians a lot of time as they do not have to remember to send status updates to their end-users. In fulfilling such requirements Suri Anantharama , CTO of BOSS says “The mission of BOSS is to provide solutions to customers and not just products.”
Anup Ravindranath, BOSS Support adds, “For many years, I have relied on AAA to provide me with the necessary support when I drive my car. Today, it gives me pride to be able to support them and help drive their business more efficiently.”
BOSS has innovated several products U-Win (unattended windows migration solution), BOSS Support Central (Service Desk and integrated IT Asset Management),BOSS Survey, BOSS Assist (Self Service Portal) and BOSS Mobile Apps for Help Desk and Lifecycle Management of assets in the RIM (Remote Infrastructure Management) market space.
US Government organizations (particularly state departments, cities, counties) have been adapting the BOSS solution to
- Manage remote sites, offices
- Discovery of assets, hardware/software inventory creating the CMDB master list
- Deploy Enterprise applications like Office 2007, Adobe Suite, Anti-virus updates, windows updates, etc. quickly and efficiently with minimal user interruption
- Provide Self Service portal for customers to submit request online
- Implement automated help desk workflow saving countless hours with intelligent routing
- ITIL Dashboard reports on helpdesk performance, exceptions, etc
An IT Cure for Adcare Health!
Whenever a workstation had a problem in one of AdCare's facilities, one of three IT people would have to travel to the site to resolve the issue, says Carol Groeber, Vice President Management Information Services and Corporate Secretary. With such a small staff, the ability to control workstations remotely became very important. Says Groeber, “When there was someone out of the office all the time, it really made it difficult. We needed the ability to assist our people more quickly and more than one person was needed to be able to help.”
Although AdCare did not have any money specifically set aside for an asset management tool, it did not take Groeber much to convince management of the need. "The problem got so large in the middle of the year that it was like “Find something!” says Groeber.
At that time, she received a serendipitous call from Suri Anantharama of BOSS. “He called and gave me the Web site (www.boss-solutions.com) and ,"I just went out and looked around. He provided some of their current clients to look at and to talk with. It just was a good fit,” says Groeber. She did look at and reviewed many other vendors but “BOSS was far ahead regarding features offered for the price,” says Groeber. “I thought the price was very reasonable. I had expected it to be a lot more.”
“Because we are a publicly traded company, we have to meet SOX compliance,” says Groeber. And when the company did its initial SOX audit,the use of BOSS Support Central for reporting and to control the deployment of applications to workstations “showed that we were in compliance.”
The impact was greatest for those employees who were recording data into workstations for patient records. “When they had issues, we were able to respond to them quicker to keep them going.”
Groeber likes the level of support she gets from BOSS: “I think the support from BOSS is a big strength; whenever we have any questions, they are always there.”