BOSS has innovated several products U-Win (unattended windows migration solution), BOSS Support Central (Service Desk and integrated IT Asset Management),BOSS Survey, BOSS Assist (Self Service Portal) and BOSS Mobile Apps for Help Desk and Lifecycle Management of assets in the RIM (Remote Infrastructure Management) market space.
US Government organizations (particularly state departments, cities, counties) have been adapting the BOSS solution to
- Manage remote sites, offices
- Discovery of assets, hardware/software inventory creating the CMDB master list
- Deploy Enterprise applications like Office 2007, Adobe Suite, Anti-virus updates, windows updates, etc. quickly and efficiently with minimal user interruption
- Provide Self Service portal for customers to submit request online
- Implement automated help desk workflow saving countless hours with intelligent routing
- ITIL Dashboard reports on helpdesk performance, exceptions, etc