The Birth of BOSS811

Forsyth County, with the help of BOSS Solutions, has implemented a cloud based 811 ticketing solution BOSS811 to replace a costly web-based service for managing utility service marking/location requests.

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The state of Georgia has a central service where citizens can call 811 to have utility services lines marked before doing any construction or digging. The state office determines the local agencies responsible for providing those utility services and notifies that local agency about the utility marking request.

Forsyth County used a web-based vendor to track these service requests and to transmit status updates back to the state agency. The county paid the vendor for each service request posted on the vendor’s website, and there are 100-200 service requests each week. This web-based service was very limited, had no reporting functions and had no workflow to monitor/manage service requests.

BOSS Solutions worked closely with Forsyth County to replace the existing service request listing website with web services to receive an XML data feed from the Georgia state agency and turn that into Support Central tickets. Forsyth County water utility service crews use Support Central in the field to manage service requests. They have dashboard reports to list any emergency service requests and to show service requests inestimated completion date order. When service requests are completed, the Support Central web services transmit updates back to the Georgia state agency. We call the new BOSS Solutions application “BOSS811”.

The new BOSS811 service provides all of the functionality of the website listingservice and more. Support Central has workflow to monitor ticket status and escalate unassigned tickets. Timesheets can be used to track the time spent on each service request. Service crew workload can be tracked as tickets are assigned to crew members.

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Ensure Safe and Reliable Operations with effective Lifecycle Management

 

Keeping an inventory, tagging and tracking assets from the cradle to the grave is not easy! Lauren Graviet of Limestone County explains how they keep up with their inventory with the help of BOSS Solutions.

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"Limestone County, AL has been a BOSS customer for more than five years, and as such, have been very satisfied with their products and customer service. Over the past year we have begun the process of implementing the BOSS Asset Management System. We have found it extremely helpful in keeping up with our inventory, which in turn assists with maintenance renewals, support contracts, and product life-cycle. 

We have equipment in various locations throughout our county, so it is crucial that we have an effective system in place to keep up with the equipment. We began using the asset tags recommended by BOSS. They are small and have a QR code for easier scanning. When we receive a new piece of equipment we immediately assign it an asset tag. Once the tag is assigned to the equipment we tape it to the box, so that when the equipment is removed from the packaging for installation, it can immediately be tagged.

One of our main concerns was the tagging of equipment that was currently on location. To efficiently tag every piece of equipment, we decided to give our technicians a few asset tags to take with them when they went to a location. They could simply add the tag to the equipment, scan the QR code, and assign it to the correct department. Tagging every piece of equipment is still a work in progress, but we have found this to be the best way to ensure everything is tagged correctly."


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School District uses the BOSS Asset Management module to provide evidence in burglary..!

Who would have thought?

BOSS Solutions to the rescue.. School District uses the BOSS Asset Management module to show evidence in crime..!

 

Asset Type Pie Chart.png BOSS to the rescue!

Anderson School District Three (SC) has 3 Elementary schools, 1 Middle school and a High School..

Located in rural South Carolina bordering GA, this school district is supported by parents who are very friendly and proud of their heritage. Iva is known as the 'Gateway to the Fresh water course' and has some beautiful lakes and rivers. Students get quality education enabled by good infrastructure and equipment provided by the school district administration.

The winter of 2013 will be remembered by local folks as there was a break-in at the school and burglars stole Computers, Printers, iPads, etc. from a school facility. Who would steal from a school?? The same question was asked by many and law enforcement needed some evidence on the systems that were missing. This is a general requirement from law enforcement . The school had to prove ownership using purchase orders, contracts, etc. while placing the complaint about thefts in their premises. You could also provide a list of systems [Make, Model, Serial#, Location, Last Used By information] that would help the investigators expedite their search.

 
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I have enough money to live comfortably the rest of my life-if I die next Tuesday:)

You are not alone! The Government is facing the crunch too - with shrinking IT budgets and pressure to do more with less. Here's how some Government agencies made it work with a little help from BOSS.

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The simplest method to save money is to spend less than you need...

Of course! That's a no-brainer! Who would not know that?

Township of Franklin , NJ sure did and they accomplished this with a little help from BOSS.

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