Unapologetic Luxury at The Breakers Enhanced by BOSS Solutions

 

The Breakers located in Palm Beach Florida is a luxury Resort & Hotel offering unapologetic luxury, seaside glamour and world-class service.The Breakers is a 5 star Resort & Hotel that also has four sets of High End Apartments .The Breakers has been a customer of BOSS Solutions for many years.

 

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Their IT department has been using BOSS Support Central our fully integrated on premise ITSM solution to manage and track incidents and requests at the Hotel. The BOSS Support Central suite includes modules for IT Service Desk, Asset Management and Lifecycle Management.

 The Breakers Apartments are owned by high end clientele and can also be rented out by the month or year.  This section of The Breakers is called Breakers Row.  There are four separate buildings that each contain around 20 apartments each.  The Breakers employees take care of all the maintenance, landscaping and security for this section.  All these years, Security and Maintenance employees at the Breakers Row were using manual time consuming pen and paper processes to record all their tasks. They were hand writing all work orders to track what was being done inside each apartment.  However tracking information manually was very difficult and getting a report was impossible. They contacted the Breakers Technology Department for suggestions on how they could better handle their work orders and asked if they would be able to use BOSS Support Central in some form to help them.

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You know you've been in trouble a lot when you and the cop know each other by first names. True?

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Not with BOSS Solutions and the Lexington County Sheriff's Office!

Lexington County Sheriff’s Department, SC a BOSS customer implemented BOSS Support Central to improve efficiency and save time and effort in accomplishing day to day tasks. Whereas all their tasks earlier involved verbal and written communication, with BOSS Support Central they are now extremely organized and a ticket is raised for every task however big or small. It is then assigned to the people in charge and can be tracked and acted upon every step of the way.
Due to the flexibility of the BOSS solution they were able to put it to multiple uses such as submitting and tracking financial requests, equipment orders, travel requests, office supplies requests, keeping track of ID cards and Jail maintenance issues.
All this was taken care of manually earlier and requests sometimes were
lost, delayed or fell through the cracks.
With the BOSS solution, they can now log in and instantly verify the action
taken on the request. With 400 users, they are dependent on the BOSS
solution for their day to day functioning .They love that the tickets can be
accessed using their smart phones as they are always on the go. They do
not have to go back to their desks to resolve issues and can just click on the
phone# on the ticket and take care of the issue wherever they are. They are
finding new uses for the BOSS solution by fine tuning it in innovative ways
to cater to their needs.

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BOSS helps AAA Carolinas implement a Service Desk Solution

AAA Carolinas offers a wide array of services and has been a longtime customer of BOSS. With over 30 offices spread across both North and South Carolina, maintaining nearly 100% availability of all workstations and software applications plays a very critical role in ensuring business continuity and smooth operations.

The primary function of the AAA Help Desk Support team is to ensure 24×7 access to their business systems, which requires a help desk product to assist them in the process. Improving the speed, efficiency, and performance of the Help Desk Support team was a major objective.

BOSSAssist is the help desk component of BOSS Support Central an Enterprise Management solution that goes beyond just workstation inventory. It incorporates software distribution, patch management, software license management, interactive remote control, reporting, and asset tracking all of which can be accessed from a single console. BOSSAssist customers have a Web interface that can be accessed from any computer on the Internet using a secure login ID and password.They can now also access the help desk on the go using the BOSS Mobile App for Help Desk. In the words of Mark Daeth, Network Support Manager for AAA Carolinas, “The web interface helps people to keep track of their ticket status online and saves time on calling the help desk every time.” This feature increases productivity of the help desk staff since they no longer receive telephone calls asking for status updates.

Going a step ahead, BOSS also provided AAA Carolinas the ability to customize the text and content of the e-mails to be sent. This saves their technicians a lot of time as they do not have to remember to send status updates to their end-users. In fulfilling such requirements Suri Anantharama , CTO of BOSS says “The mission of BOSS is to provide solutions to customers and not just products.”

Anup Ravindranath, BOSS Support adds, “For many years, I have relied on AAA to provide me with the necessary support when I drive my car. Today, it gives me pride to be able to support them and help drive their business more efficiently.”

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