Always listen to your heart , even though it's on the left side it is always right....

Posted by bossadmin



so says the doctor and no wonder Grady health followed the advice and adapted BOSS Support Central when it needed an IT Cure!!

Grady Health System in Atlanta, GA is a leading facility for trauma care and emergency services. It now stands as one of the largest health systems in the United States.

In its mission to provide quick and efficient service, the Grady IT team adapted Support Central from BOSS for its Asset Management and Help Deskneeds .Grady has been extensively using Support Central and has been a happy customer of BOSS for the past several years, reaping significant time and cost benefits.

The Grady Health System has 5000+ IT Assets and over 10000 users who are primarily doctors, nurses, health care technicians, technician assistants and trainees. They needed a system to manage their IT assets, for license management, software version controls, remote control and much more. Their goal was to replace multiple tools they currently used for asset management with a simple easy to use flexible solution. They also needed to move away from the clunky mainframe helpdesk to a user friendly one so their 10000+ users could easily manage tickets /incidents related to their day to day operations.

To address these pain points, Sean Jablonski, Technical Support Manager, Grady Health System adapted the one stop solution from BOSS, BOSS Support Central their integrated Asset Management and Help Desk solution. On performing due diligence he found BOSS Support Central to be “very easy and flexible for any modification and customization”. Ease of use of the product was one of the winning factors in choosing the solution. Grady had been using a “mainframe help desk earlier which was very difficult to manage until they switched to Support Central”

A big time saver- “The Management console helps them resolve most of their calls without having to go on site”

Support Central is a “one stop shop to manage all assets and it eliminates the need for Multiple tools”.

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