Following a comprehensive Beta Trial program BOSS Solutions announced the General Availability of the new BOSS Support Central which takes on-premise IT Service Management to a new level and allows organizations to manage, track and keep control of their IT environment. The product is designed to ITIL standards, incorporates advanced capabilities, has an award winning user-friendly interface, and is closely aligned with BOSSDesk the company’s Service Desk on the cloud.
The product has undergone a major upgrade to incorporate the latest technologies and major capabilities include advanced Help Desk Ticket Management and complete Asset Management capability. Reporting capabilities include a comprehensive array of standard reports and charts. The self-service web portal is easy to use and when combined with the Knowledge Base and Custom Forms can significantly improve efficiency of IT service delivery. Customizable widgets allow Dashboards to be modified to meet the need of all technicians using the system, and Mobile apps for iOS and Android allow for remote access.
BOSS has invested significantly in this new development to make sure that customers get good value. All existing BOSS Support Central customers can upgrade to the new version at no cost as the upgrade will be covered by current subscription terms. Additional services for configuration and customization can also be purchased from BOSS Professional Services.
“Our new BOSS Support Central is thoughtfully designed to incorporate advanced features and capabilities that are required to implement best practices in on–premise service management” said Maha Mahadevan CEO and President of BOSS Solutions. “We have always been committed to ensure that our customers are provided with the latest technology and we are pleased to say that all of our on-premise customers can upgrade to the latest version at no cost.”