TeamViewer Remote Control Functionality Integrated with the BOSS Solutions Suite

Team Viewer BOSS intergration

   

BOSS Solutions now offers TeamViewer®, integration for its ITSM suite. TeamViewer remote control functionality is now integrated into BOSSDesk Cloud-based IT Service Management and BOSS Support Central for On-Premise IT Service Management. 

BOSSDesk and BOSS Support Central administrators can now accurately and quickly troubleshoot IT issues and remotely support end users. This integration will empower admins to troubleshoot issues quickly, increase first call resolution, reduce ticket volume, and overall support end users more efficiently. 

This is an integration that seamlessly enhances an already strong set of ITSM capabilities provided by BOSSDesk and BOSS Support Central. The addition of TeamViewer's remote control functionality results in several new capabilities such as :

  • The ability to create and join a support session directly from a service record
  • Remotely perform file transfers, view system information and monitor hardware performance including CPU utilization, RAM usage, and device storage information.
  • View and manage TeamViewer session reports

There are several ways customers can benefit from this integration.With TeamViewer integration, BOSS Solutions customers can easily create service cases and provide remote support right from within their familiar IT service records console. They can trouble shoot issues quickly and efficiently. Remote control helps increase the efficiency of service desks and can significantly improve customer satisfaction.

One of the first BOSS customers to benefit from this integration was The City of Delray Beach in Florida. The City has a large, dispersed and diverse IT infrastructure that has to perform 24/7 to support 70000 residents. The City is already reaping the benefits of the integration as they can now resolve issues quickly. This has resulted in increased productivity and end user satisfaction.

 To learn more about the integration click here 

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BOSS Solutions Customer Experience Video

Listen to BOSS Solutions customers describe THE VALUE QUOTIENT in their own words!

Click to watch customer videos

ROD SMITH –SPALDING COUNTY SCHOOLS, GA talks about the benefits of BOSS Support Central  and how it comes in handy for even the last minute deployments. He also loves the fact that BOSS as a company is helpful in many other ways like the Active Directory Migration, Disaster Recovery, etc.

“BOSS ASSIST and Support Central, we use both products and they’ve been very beneficial……BOSS as a company has been instrumental in helping us develop our Active Directory environment…”

RICK YOUNG – FORSYTH COUNTY, GA talks about the extension of BOSS Support Central to county departments.

“We also use it in our PUBLIC FACILITIES DEPARTMENT for raising help tickets in building maintenance, lighting, electricity…”

CLIFTON FOSTER – CITY OF NEWNAN, GA shares insights about the various features of Support Central like the REMOTE DESKTOP, HELP DESK and REPORTING.

“We use BOSS Support Central and the most used feature is the remote desktop. I like the way it puts all the computers together in one location….”.

ALAN LESSIN – HOOTERS, GA is excited about the tools that DIAGWIN provides to help him manage his assets at various locations all over the country.

“I’m able to keep a good inventory of my assets. I have currently 1500 assets all over the country….Access to these assets is very simple and I can train my new Help Desk technician in a matter of minutes with the BOSS software….”

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